Our vision is to vastly improve every customer in Ireland’s queuing experience on a daily basis, saving them time and reducing inconvenience.
Why work with us?
We understand that every business is unique, which is why we customise every single project to best match our client's expectations. We pride ourselves on being an agile company that can adapt to our client's requests and changing needs. Our ability to provide customised solutions is what sets us apart and makes us the go-to provider for customer journey management solutions in Ireland. With an impeccable reputation in the industry, you can trust that we will deliver results that exceed your expectations.
Queuing Solutions
CallQ Entry
Designed for hospitals, clinics and departments where customers or patients arrive waiting for a service. Upon arrival, customers or patients take a physical ticket and wait in the designated area. The main screen displays the last ticket number called and updates with the next ticket number when it is announced, along with a voice announcement indicating the specific desk or counter where the customer should go to receive service.
CallQ Appointment Arrival
Designed for clients who have an online booking system in place and require a notification when a customer/client has arrived for an appointment. This solution allows customers/clients to check themselves in with ease notifying a member of staff of their arrival. This eliminates unnecessary wait times allowing for a more seamless experience for the customer/client.
CallQ Enterprise
This is a fully scalable solution for any sector environment that offers multiple services to their customers. The solution is catered to each client’s requirements.
This can include multiple queues/services for multiple departments all within the one solution. The solution also offers a branched environment for large scale client requirements.
Call Forward Solutions
Traditionally, designed for Financial and retail sectors where people form a linear queue. The solution calls the next customer to the next available counter using voice announcement with visual head of queue display and over counter displays.
Queuing Barriers
Defining the queue is an important part of the process to ensure a seamless customer experience when queuing for service or payment.
We offer a range of barriers that will fit the needs of your business, delivering solutions into Retail, Finance and Public.
CallQ SantaQ
Designed to allow families put themselves into a queue process , receive a ticket and SMS of their ticket number, the system will send SMS notifications on when to return for their visit. This improves upselling opportunities of retailers, allowing people to browse while in a virtual queue process. We offer this solution on a Rental or Event basis. SantaQ will cater for any event type.
Consultancy
We offer our Consultancy expertise to clients like Architects or Client project teams who represent organisations and wish to have our professional expertise at design stages to achieve desired outcomes.
Software Solutions
Sign In/Out
Transform your sign-in process by digitising it with our solution and ensuring compliance with GDPR. Our service streamlines the process of logging in Employees, Visitors, Contractors, and Goods into your building. With a live overview screen, our solution enables Reception and Security teams to have control over the building, track the location of people and how long they have been on site, enabling informed decisions. Our cloud-based application is flexible and allows you to customise the information captured, ensuring that only relevant data is collected. Additionally, the information captured can be easily reported on.
Customer Feedback
Customer feedback solutions are tools that help businesses to improve customer experience by capturing customer feedback in real-time. They can be adapted to the specific needs of a business, for example by customising feedback forms, integrating with existing systems or adjusting data analysis and reporting capabilities. Some solutions are available in both online and offline versions which allows for flexibility in data collection methods. With an adaptable feedback solution, businesses can effectively gather and act on customer feedback leading to improved customer satisfaction and retention.
Wayfinding
Our cloud-based wayfinding platform allows you to enhance the customer and patient experience by configuring digital screens. It enables employees to keep customers informed in real-time by updating kiosks and screens. In medical facilities like doctors' surgeries and hospitals, where specialists may visit for the day, reception teams can now update their calendar in real-time and inform patients accordingly through the platform. Additionally, it maximises your investment by allowing you to use the screens for more than just wayfinding, such as displaying relevant content and reducing paper advertising.
Meeting Rooms
Manage your resources such as meeting rooms, offices, and desks effectively with our easy-to-use cloud-based application. It allows you to set up your resources and individuals who will be occupying the space. Booking the space is simple, you select the resource, time, date, and duration and assign it to the individual. Same-day, advance, or recurring bookings can be made. The application also provides an overview screen to view the day's bookings. To improve wayfinding for colleagues and staff, the bookings information can be displayed on screens. When rooms are not in use, the screens can display content or assist with wayfinding, maximising the use of the asset. This helps to reduce hesitation time to the meeting rooms and improves efficiency.
Custom Bespoke Developments
If you're facing challenges in your company and have a solution in mind, but can't find an existing application or product that fits your needs, J&C Hendrick can help. We have a proven track record of developing custom solutions for our clients by listening to their needs, observing their processes, and collaborating with them. Some of our major success stories include Sign-In, Wayfinding, and Alert My Manager, all of which were created to address specific challenges when an off-the-shelf product was not available. We are open-minded and transparent in our approach and willing to explore any custom software development opportunities.
Automatic Doors
Sliding Doors
Automatic sliding doors are a convenient and efficient solution for controlling access to buildings and rooms, powered by electric motors and sensors to detect the presence of people and open/close automatically. They are easy to use and can help with mobility issues, while being energy-efficient as they only open when someone is present. They can be integrated with other building systems like access control and security systems. Automatic sliding doors can come in different designs, materials, and sizes to match the aesthetic and functional needs of the building.
Bi-folding Doors:
Bi-folding doors are a popular choice for commercial buildings providing an indoor-outdoor transition, composed of a series of panels that fold and stack, allowing for full or partial opening, providing a wider opening than traditional sliding or hinged doors. They are energy efficient and can come in different materials such as wood, aluminium and PVC, and can be customised to match the aesthetic of the building. They can also be integrated with other systems like locking, security, and automation for added convenience and security.
Swing Doors
Swing doors are a common type of door that is hung on hinges and swings open in one direction. They are typically used for residential and commercial buildings, and can be made from a variety of materials. Swing doors come in different sizes and styles, and can be customised to match the aesthetic and functional needs of the building. They can also be integrated with locking, security and automation systems for added convenience and security.
Swing Gates
Swing gates are a type of gate that swing open in one direction. They are commonly used for security and entrance control in commercial and residential properties. They can be made from a variety of materials and come in different sizes and styles, which can be customised to match the aesthetic and functional needs of the building. They can also be integrated with locking, security and automation systems for added convenience and security. Swing gates are easy to use and can provide a secure barrier for vehicles and pedestrians.
High Security and Interlock Doors
Security interlock provides pedestrian traffic separation with a range of security levels. The interplay between cutting edge technology and proven engineering techniques enables safe, secure access control for vulnerable and specially protected areas such as can be found in banks, airports and other sensitive applications. The Record FlipFlow provides a high level of security for a wide range of applications. The user-friendly, one-way traffic, security system delivers a high-volume throughput, without jeopardising controlled access.
Service & Maintenance of Automatic Doors
We provide Biannual & Bespoke maintenance contracts to our clients to ensure they are fully compliant with European Standard EN16005 which is the code of practice for safety in use of automatic doors for pedestrian use.
Independent Report Assessments
Our professional expertise in compliance to En16005 Standards & best practices can be requested upon from Solicitors or Clients at the time of incident or claim occurring to give independent report assessment of Automatic doors.