J&C Hendrick is Ireland’s leading customer management solutions provider improving user experiences in the financial, healthcare, retail and public services sectors.
Our mission is to build exceptionally positive customer experiences. We create highly efficient queuing solutions, accessible to all, ultimately increasing efficiency while ensuring higher sales and increased consumer satisfaction for our clients.
J&C Hendrick is Ireland’s leading provider of Customer Journey Management Solutions.
J&C Hendrick, established in 1973 by John and Charles Hendrick, is a long-standing provider of customer journey management solutions for the Public, Health, Finance and Retail sectors. They were the first in Ireland to introduce and pioneer queue management and customer journey management solutions in 1985, becoming the leading provider in the country. With over 35 years of experience J&C Hendrick has solidified its position as the top provider of specialised customer journey management solutions.
In 2017, Gavin Heffernan became the Managing Director and majority shareholder, implementing a strategy to expand on the company's extensive experience in all aspects of customer journey management.
J&C Hendrick are trusted by a vast range of organisations including The Department of Social Protection, St Vincent’s Hospital Group, Irish Passport Office, Revenue Commissioners, An Post, Dublin & Cork Airport Authorities, Credit Union, Mc Donalds and TK MAXX among others.
Meet the Team
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Gavin Heffernan
Director
With over 20 years of industry experience in Customer Journey Management, Gavin obtains an in-depth understanding and vast knowledge of the industry. He is also a highly skilled and fully qualified electrician, with a deep understanding of the technical aspects of installation and design of our product portfolio.
Gavin is an experienced lead engineer who has worked with the Department of Social Protection for many years and has in-depth knowledge of the department's needs and infrastructure. He is now the Director of J&C Hendrick Ltd, a company that has evolved from being a solutions distributor to a solution provider through investment in developing its own IP, the CallQ platform. Gavin is dedicated to delivering the next evolution of Queue Management Systems (QMS).
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Amanda Waldron
Head of Client Operations
Amanda brings a wealth of industry experience and expertise to her role as Head of Operations, with over a decade of experience in client operations. Her deep understanding of client needs and ability to effectively communicate with both clients and internal teams ensures the smooth delivery of our solutions. She also plays a critical role in testing our products thoroughly before they are installed on client sites. With her keen attention to detail and outstanding communication skills, she consistently exceeds expectations and delivers exceptional results for our clients.
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Colin Daly
Head of Service
As the Head of Service, Installation, and Technical Support Engineering, Colin possesses a deep knowledge and extensive experience in technical matters, making him an invaluable asset in his role. A fully qualified electrician, he has been with our company since 2009, during which time he has gained extensive knowledge and experience in the installation and maintenance of our product portfolio. He is highly valued by our clients, serving as a key point of contact to ensure that their needs and requirements are met with the systems we provide. Colin is dedicated to providing outstanding service and support to our clients and is highly respected by the IT Departments, Office Managers, and staff he works with.
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Amy Young
Head of Administration & Business Development
Amy joined the company in 2016. The core backbone of the company flow is achieved with Amy’s expertise and overview. Amy is responsible for increasing company revenue by identifying and developing new business practices as well as expanding brand presence. Leading cross-functional teams and evaluating company goals.